James Copsey

Whitepages, Inc. 11/2021 – Current Seattle, WA

Site Reliability Engineer II 04/2025 - Current

Replaced legacy VPNs with a Terraform-based AWS solution, improving security, reliability, and reduced operational costs.
Modernized authentication via AWS SSO and ArgoCD SAML integrations; enhanced IAM role governance.
Authored key SOPs & policies, strengthening operational consistency and onboarding.
Used Lacework to identify and remediate AWS vulnerabilities and implemented automated container image scanning in the CI/CD pipeline to ensure developers scan images before pushing to the internal container registry (AWS ECR).

Site Reliability Engineer I 03/2024 – 04/2025

Design, implement, and manage infrastructure using Terraform for scalability and reliability.
Configure and optimize Nginx web servers to ensure high availability and performance of web applications.
Deploy, manage, and scale applications using Kubernetes and containerization technologies.
Utilize Docker for container management, ensuring smooth deployment and lifecycle management of applications.
Monitor system performance, troubleshoot incidents, and ensure system uptime and reliability.

IT Engineer 11/2021 – 03/2024

Design and implement IT infrastructure solutions, including network management and system administration.
Administer Microsoft 365, Apple Business Manager, and Linux systems to ensure system security and data integrity.
Manage Tableau Server updates and BCDR.
Collaborate with teams to troubleshoot and resolve technical issues efficiently.

Atomic Infotech LLC. 07/2021 – 11/2021 Issaquah, WA

IT Field Technician

Act as a junior system administrator at a managed service provider
Extensive work with Microsoft 365 (including Excel and Azure), Active Directory, ConnectWise Automate and Control, ESXi server installation
Scheduled visits to client offices onsite to support businesses in person

1stMile 07/2020 – 07/2021 Redmond, WA

IT Support Technician

Employment